Terms of service

Terms of Service

Last updated: August 12, 2026

Welcome to Braviera Home.

These Terms of Service govern your access to and use of our website, online store, products, services, content, features and tools (collectively, the "Services").

By visiting our website, placing an order, creating an account or otherwise using our Services, you agree to be bound by these Terms of Service.

Please read them carefully before using our website.

If you do not agree with these Terms, you should not use our Services.

1. About Braviera Home

Braviera Home operates this online store and offers home, bedding and lifestyle products to customers through our website.

Our online store is powered by Shopify, which provides the e-commerce platform that enables us to offer our products and Services.

For questions regarding these Terms of Service, your order or our Services, please contact us at:

Email:
infobravierahome@gmail.com

Address:
128 City Road
EC1V 2NX
United Kingdom

2. Eligibility

By using our Services, you confirm that you are legally capable of entering into a binding contract in your jurisdiction.

If you are under the age required to enter into contracts where you live, you may only use our Services with the involvement and consent of a parent or legal guardian.

3. Online Store Terms

You agree to use our website and Services only for lawful purposes.

You must not use our Services:

  • For fraudulent or unlawful activities;

  • To violate applicable laws or regulations;

  • To infringe intellectual property rights;

  • To transmit harmful code, viruses or malware;

  • To interfere with the operation or security of our website;

  • To attempt unauthorised access to our systems;

  • To collect information about other users without permission.

We reserve the right to restrict or terminate access to our Services where we reasonably believe these Terms have been violated.

4. Products and Product Information

We aim to display our products as accurately as possible.

However, colours, textures and appearance may vary slightly depending on:

  • Your device;

  • Screen settings;

  • Lighting;

  • Photography;

  • Manufacturing variations.

We make reasonable efforts to ensure that product descriptions, measurements, specifications and images are accurate.

Minor variations that do not materially affect the product's quality, function or description may occur.

Nothing in these Terms limits your statutory rights where a product is faulty, damaged, not as described or otherwise does not meet applicable legal requirements.

5. Product Availability

All products are subject to availability.

We reserve the right to:

  • Limit quantities;

  • Discontinue products;

  • Modify product specifications;

  • Remove products from sale;

  • Refuse or cancel orders where reasonably necessary.

If a product becomes unavailable after you place an order, we will contact you and, where appropriate, provide a refund for the unavailable item.

6. Prices

All prices displayed on our website are shown in the currency indicated at the time of purchase.

Prices may change without notice.

However, changes will not normally affect orders that have already been accepted.

We reserve the right to correct pricing errors.

If we discover an obvious pricing error after you place an order, we may contact you to confirm whether you wish to proceed at the correct price or cancel the order.

Where an order is cancelled due to a pricing error, any amount already paid for that order will be refunded.

7. Orders

Placing an order through our website constitutes an offer to purchase the selected products.

Your order is not necessarily accepted until we confirm acceptance or begin processing the order.

We reserve the right to refuse or cancel an order where reasonably necessary, including where:

  • A product is unavailable;

  • Payment cannot be authorised;

  • Fraud or suspicious activity is detected;

  • An incorrect price is displayed;

  • Shipping restrictions apply;

  • Information provided during checkout is incomplete or inaccurate.

If we cancel an order after payment has been collected, we will refund the applicable amount.

8. Payments

Payments are processed through authorised payment providers, including payment services supported by Shopify.

By submitting payment information, you confirm that:

  • You are authorised to use the selected payment method;

  • The billing information provided is accurate;

  • Sufficient funds or credit are available to complete the transaction.

We do not guarantee that every payment method will be available in every country or for every transaction.

9. Shipping and Delivery

Shipping times displayed on our website are estimates unless expressly stated otherwise.

Delivery times may be affected by circumstances outside our reasonable control, including:

  • Courier delays;

  • Customs procedures;

  • Weather conditions;

  • Public holidays;

  • High order volumes;

  • Incorrect delivery information;

  • Transportation disruptions.

We will make reasonable efforts to deliver orders within the estimated timeframe.

Please ensure that your shipping address is accurate when placing your order.

If you notice an error in your shipping information, contact us as soon as possible at:

infobravierahome@gmail.com

We cannot guarantee that changes can be made once an order has entered fulfilment.

10. Risk and Ownership

Where required by applicable consumer law, responsibility for goods remains with us until they are delivered to you or to a person you have identified to receive them on your behalf.

Ownership of purchased goods transfers to you once payment has been successfully completed and the goods have been delivered, subject to applicable law.

11. Returns, Refunds and Exchanges

Returns, refunds and exchanges are governed by our Returns & Refund Policy, which forms part of these Terms.

Customers may have statutory rights to cancel certain online purchases and return eligible products.

Nothing in these Terms or our Returns & Refund Policy is intended to remove or restrict rights provided by applicable consumer protection law.

For questions regarding a return, refund or exchange, contact:

infobravierahome@gmail.com

12. Faulty, Damaged or Incorrect Products

Please inspect your order after delivery.

If you receive an item that is:

  • Faulty;

  • Damaged;

  • Defective;

  • Incorrect;

  • Materially different from its description;

please contact us as soon as reasonably possible at:

infobravierahome@gmail.com

Include your order number and, where appropriate, photographs or videos showing the issue.

We will assess the issue and provide an appropriate remedy in accordance with applicable consumer law.

13. Promotions and Discount Codes

From time to time, Braviera Home may offer:

  • Discount codes;

  • Promotional pricing;

  • Bundles;

  • Seasonal sales;

  • Limited-time offers.

Promotional terms may vary and may be subject to specific eligibility requirements.

Unless otherwise stated:

  • Discount codes cannot be exchanged for cash;

  • Discounts cannot usually be applied retrospectively;

  • Certain promotions may not be combined;

  • Promotions may have expiry dates;

  • Products or collections may be excluded.

We reserve the right to withdraw or amend promotions where reasonably necessary.

This does not affect orders already accepted under valid promotional terms.

14. Accounts

You may have the option to create a customer account.

You are responsible for:

  • Keeping your login credentials confidential;

  • Providing accurate account information;

  • Updating your details when necessary;

  • Informing us of suspected unauthorised account access.

We are not responsible for losses caused by your failure to reasonably protect your account credentials, except where liability cannot lawfully be excluded.

15. Intellectual Property

Unless otherwise stated, the content available through Braviera Home is owned by, licensed to or used with permission by Braviera Home.

This may include:

  • Logos;

  • Brand names;

  • Text;

  • Product descriptions;

  • Graphics;

  • Photographs;

  • Videos;

  • Website designs;

  • Icons;

  • Layouts;

  • Marketing materials.

You may use our website for personal and non-commercial purposes.

You may not reproduce, copy, distribute, modify, publish, sell or commercially exploit our protected content without permission, except where permitted by law.

16. Reviews and User Content

Where our website allows customers to submit reviews, comments, photographs or other content, you confirm that you have the necessary rights to submit that content.

You must not submit content that:

  • Is unlawful;

  • Is fraudulent or misleading;

  • Infringes third-party rights;

  • Contains malicious software;

  • Contains abusive, threatening or discriminatory material;

  • Is unrelated to the product or Service being reviewed.

Where permitted by law, you grant us permission to display and use content you voluntarily submit in connection with our Services and marketing.

We reserve the right to moderate or remove content that violates these Terms.

17. Third-Party Services

Our website may use or link to third-party services, including:

  • Shopify;

  • Payment processors;

  • Shipping providers;

  • Analytics services;

  • Advertising platforms;

  • Social media platforms.

These third parties may operate under their own terms and privacy policies.

Braviera Home is not responsible for third-party websites or services that we do not own or control.

18. Errors and Inaccuracies

Occasionally, information on our website may contain:

  • Typographical errors;

  • Pricing errors;

  • Product description errors;

  • Availability errors;

  • Promotional inaccuracies.

We reserve the right to correct errors and update information where appropriate.

If an error materially affects an order you have placed, we will contact you where reasonably necessary.

19. Prohibited Uses

You may not use the Services:

  • For unlawful purposes;

  • To solicit unlawful activity;

  • To violate intellectual property rights;

  • To harass, abuse or harm others;

  • To submit false or misleading information;

  • To upload malicious code;

  • To collect personal information unlawfully;

  • To interfere with security features;

  • To attempt unauthorised access;

  • To impersonate another person;

  • To commit or facilitate fraud.

We may suspend or terminate access to the Services where prohibited activity is detected.

20. Disclaimer of Warranties

We aim to provide accurate information and a reliable shopping experience.

However, except for warranties, guarantees and rights that cannot lawfully be excluded, we do not guarantee that our website will always be:

  • Available;

  • Uninterrupted;

  • Error-free;

  • Completely secure.

Temporary disruptions may occur due to maintenance, technical issues or circumstances beyond our reasonable control.

Nothing in this section excludes warranties or guarantees that apply by law to products purchased by consumers.

21. Limitation of Liability

Nothing in these Terms excludes or limits liability where doing so would be unlawful.

This includes liability that cannot legally be excluded under applicable consumer protection law.

To the fullest extent permitted by law, we will not be liable for indirect or consequential losses that were not reasonably foreseeable when the contract was formed.

Where you are purchasing as a consumer, nothing in these Terms limits your statutory consumer rights.

22. Indemnification

To the extent permitted by law, you agree to be responsible for losses reasonably arising from your unlawful use of our Services or your material breach of these Terms.

This provision does not apply where doing so would unfairly restrict rights granted to consumers by applicable law.

23. Privacy

Your use of our Services is also governed by our Privacy Policy.

Our Privacy Policy explains how we collect, use, process, store and disclose personal information.

For privacy-related questions, contact:

infobravierahome@gmail.com

24. Consumer Rights

If you purchase products from Braviera Home as a consumer, you may have rights under applicable consumer protection law.

For customers in the United Kingdom, these rights may include protections relating to:

  • Goods being of satisfactory quality;

  • Goods being fit for purpose;

  • Goods matching their description;

  • Cancellation of eligible distance purchases;

  • Refunds and remedies for faulty products.

Nothing in these Terms is intended to exclude or restrict any consumer right that cannot legally be excluded.

25. Severability

If any provision of these Terms is found to be unlawful, invalid or unenforceable, that provision will be enforced to the maximum extent permitted by law.

The remaining provisions will continue in full force and effect.

26. Waiver

If we do not immediately enforce a provision of these Terms, this does not mean that we waive our right to enforce it later.

27. Entire Agreement

These Terms of Service, together with our:

  • Privacy Policy;

  • Returns & Refund Policy;

  • Shipping Policy;

  • Other applicable policies;

form the agreement governing your use of our Services and purchases from Braviera Home.

28. Governing Law

These Terms are governed by applicable laws of the United Kingdom, subject to any mandatory consumer protections that apply based on where you reside.

Nothing in these Terms prevents a consumer from relying on rights or protections that cannot legally be excluded under applicable law.

29. Changes to These Terms

We may update these Terms of Service from time to time to reflect:

  • Changes to our Services;

  • Business practices;

  • Applicable laws;

  • Regulatory requirements;

  • Operational requirements.

The updated version will be posted on our website with a revised "Last updated" date.

Where required by law, additional notice may be provided.

30. Contact

If you have any questions about these Terms of Service, your order or Braviera Home, please contact us:

Braviera Home

Customer Care:
infobravierahome@gmail.com

Address:
128 City Road
EC1V 2NX
United Kingdom

We aim to provide clear, fair and transparent terms and to resolve customer enquiries as efficiently as possible.