Shipping policy
Shipping & Delivery Policy
Last updated: August 13, 2026
At Braviera Home, we want your shopping experience to be simple and reliable from the moment you place your order until it arrives at your door.
We work carefully to process, prepare and dispatch every order as efficiently as possible. This Shipping & Delivery Policy explains our processing times, estimated delivery times, tracking information and what to expect after placing an order.
1. Order Processing
Once your order has been successfully placed and payment has been confirmed, it will enter our order processing system.
Our standard processing time is:
1–3 business days
During this period, your order may undergo:
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Payment verification;
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Order confirmation;
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Product preparation;
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Quality and fulfilment checks;
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Packaging;
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Dispatch preparation.
Orders placed on weekends or UK public holidays will normally begin processing on the next business day.
Please note that processing time is separate from delivery time.
Once your order has been dispatched, you will receive a shipping confirmation where available.
2. Estimated Delivery Time
For orders delivered within the United Kingdom, our estimated delivery time after dispatch is generally:
5–12 business days
This means that most orders are expected to arrive within approximately:
6–15 business days from the date the order is successfully confirmed.
These timeframes are estimates rather than guaranteed delivery dates unless we expressly state otherwise during checkout.
We always aim to have orders delivered as quickly as possible.
3. Business Days
Business days are generally Monday to Friday, excluding UK public and bank holidays.
Weekends and public holidays are not normally included when calculating processing or estimated delivery times.
For example, an order placed late on Friday may begin processing on the following Monday or next available business day.
4. Shipping Confirmation & Tracking
Where tracking is available, you will receive tracking information once your order has been dispatched.
Tracking information may take approximately 24–72 hours after dispatch to begin displaying movement or updated information within the carrier's tracking system.
This does not necessarily mean that your order has not been shipped.
During certain stages of transportation, tracking may also remain unchanged temporarily before being updated at the next distribution or delivery facility.
If you have concerns about your tracking information, please contact us at:
Our Customer Care team will be happy to assist you.
5. Multiple Items in the Same Order
If your order contains more than one product, items may occasionally be prepared or dispatched separately depending on product availability and fulfilment arrangements.
As a result, you may receive:
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More than one package;
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Separate tracking numbers;
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Packages arriving on different days.
If part of your order arrives before another item, please do not be concerned.
The remaining item may still be in transit.
Where applicable, you can contact our Customer Care team for assistance regarding the remaining shipment.
6. Delivery Delays
We make every reasonable effort to deliver orders within the estimated timeframe.
However, occasional delays may occur due to circumstances outside the normal delivery process, including:
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High seasonal demand;
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Carrier or courier disruptions;
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Severe weather;
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Public holidays;
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Transportation disruptions;
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Customs or border processing where applicable;
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Regional delivery restrictions;
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Unexpected logistical events;
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Incorrect or incomplete delivery information.
Short delays can sometimes occur and do not necessarily indicate that a parcel has been lost.
If your order is experiencing an unusual delay, please contact:
We will review the available shipping information and assist you with the next appropriate steps.
Nothing in this section limits any delivery rights available to you under applicable consumer law.
7. Unexpected or Extended Delays
Most Braviera Home orders arrive within the estimated delivery period shown above.
In exceptional circumstances, delivery may take longer than originally estimated.
If a significant delay occurs, we encourage you to contact our Customer Care team so that we can investigate the shipment.
Where applicable consumer law provides you with cancellation, replacement or refund rights because of a delivery delay, those rights will remain unaffected by this policy.
8. Delivery Address
Customers are responsible for providing a complete and accurate delivery address when placing an order.
Please carefully check:
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Recipient name;
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House or flat number;
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Street name;
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City;
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Postcode;
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Telephone number, where requested.
If you notice an error after placing your order, contact us as soon as possible at:
We will make reasonable efforts to update your shipping information before dispatch.
However, once an order has entered fulfilment or has been dispatched, we may not be able to modify the delivery address.
9. Incorrect or Incomplete Addresses
If a package cannot be delivered because the address supplied during checkout was incorrect or incomplete, the carrier may:
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Attempt redelivery;
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Hold the parcel at a local facility;
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Return the parcel to the sender or fulfilment facility.
If this occurs, please contact us so that we can review the available options.
Additional delivery costs resulting directly from incorrect information supplied by the customer may apply where permitted by law.
10. Failed Delivery Attempts
Depending on the carrier, one or more delivery attempts may be made.
If delivery cannot be completed, the carrier may:
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Attempt delivery again;
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Leave instructions for collection;
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Deliver to an authorised safe location where appropriate;
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Hold the package at a local collection point;
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Return the package after the carrier's holding period expires.
We recommend monitoring your tracking information once your order is approaching delivery.
11. Orders Marked as Delivered
If your tracking information shows that your order has been delivered but you cannot locate the package, we recommend first checking:
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Around your property or designated safe place;
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With other members of your household;
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With building reception or concierge services;
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With neighbours, where appropriate;
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Any delivery notice provided by the carrier.
If you are still unable to locate your order, contact us at:
Please include your order number and delivery details so that we can investigate the matter.
12. Lost Packages
If an order appears to have been lost in transit, please contact our Customer Care team.
We will review the tracking information and, where appropriate, contact the relevant delivery or fulfilment provider.
Where an order is confirmed as lost, we will provide an appropriate solution in accordance with the circumstances and applicable consumer law.
Depending on the situation, this may include a replacement or refund.
13. Damaged Packages
If your order arrives damaged, please contact us as soon as possible at:
Where reasonably possible, please include:
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Your order number;
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Photographs of the external packaging;
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Photographs of the affected product;
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A brief description of the issue.
This will help our Customer Care team review your case efficiently.
Your statutory rights regarding damaged, faulty or defective goods are not affected.
14. Order Changes and Cancellations
We begin processing orders quickly after they are placed.
If you need to change or cancel an order, contact us as soon as possible at:
We will always try to assist where possible.
However, we cannot guarantee that changes or cancellations can be completed once an order has entered fulfilment or been dispatched.
If the order has already been dispatched, any applicable cancellation or return rights will be handled in accordance with our Returns & Refund Policy and applicable consumer law.
15. Shipping Costs
Any applicable shipping charges will be displayed during checkout before you complete your purchase.
From time to time, Braviera Home may offer:
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Free shipping;
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Promotional shipping;
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Reduced shipping rates;
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Other delivery promotions.
Any specific conditions associated with a shipping promotion will be displayed with the relevant offer.
16. Customs, Duties and Taxes
Certain orders may be subject to processing associated with international logistics, customs or border procedures.
Where applicable, taxes, duties and other charges will be handled in accordance with the requirements applicable to the order and destination.
Where any charge is required to be paid directly by the customer, we will comply with applicable disclosure requirements.
17. Delivery Responsibility
Braviera Home remains responsible for fulfilling its delivery obligations in accordance with applicable consumer law.
Where we arrange delivery, responsibility for the goods remains with us until they are delivered to you, or to another person you have identified to receive them on your behalf, except where applicable law provides otherwise.
If you believe your order has been lost, damaged or incorrectly delivered, please contact us rather than attempting to resolve the matter solely with the carrier.
Our Customer Care team will assist you.
18. Peak Periods
During periods of exceptionally high demand, processing or delivery may take slightly longer than usual.
This may include:
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Black Friday;
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Christmas and New Year;
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Major promotional events;
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Seasonal sales;
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Product launches;
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UK public holidays.
Where we become aware of a significant expected delay affecting an order, we will make reasonable efforts to provide appropriate information to the customer.
19. Delivery Estimates
Delivery times displayed on our website are provided in good faith based on the normal performance of our fulfilment and delivery network.
Unless expressly stated as a guaranteed delivery service, estimated delivery dates should be treated as estimates.
Nothing in this policy is intended to exclude or restrict your statutory rights regarding delivery.
20. Need Help With Your Order?
If you have any questions regarding:
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Order processing;
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Shipping;
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Tracking;
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Delivery;
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Delayed packages;
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Missing orders;
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Incorrect addresses;
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Damaged shipments;
please contact our Customer Care team.
Braviera Home
Customer Care:
infobravierahome@gmail.com
Address:
128 City Road
EC1V 2NX
United Kingdom
When contacting us regarding an existing order, please include your order number whenever possible so that we can assist you more efficiently.
At Braviera Home, we are committed to making your shopping and delivery experience as smooth and reliable as possible.