Contact information

Contact Us

At Braviera Home, we're here to make your shopping experience as simple, comfortable and enjoyable as possible.

Whether you have a question about a product, need help with an existing order or simply want to get in touch, our Customer Care team will be happy to assist you.

Customer Care

For general enquiries and customer support, please contact us at:

Email:
infobravierahome@gmail.com

Our team can assist you with:

Product information;
Order status and updates;
Shipping and delivery;
Tracking information;
Returns and refunds;
Exchanges;
Damaged or incorrect items;
Payment enquiries;
Changes to an existing order;
Privacy requests;
General questions about Braviera Home.

Order Enquiries

If your enquiry relates to an existing order, please include your order number in your message.

Where relevant, it may also be helpful to provide:

The name used when placing the order;
The email address associated with the order;
A brief description of your enquiry;
Photos or videos if you are reporting a damaged, defective or incorrect product.

Providing this information will help our Customer Care team locate your order and assist you more efficiently.

Response Times

We aim to respond to customer enquiries as quickly as possible.

Our standard response time is generally within 1–2 business days.

During weekends, UK public holidays and periods of unusually high demand, responses may take slightly longer.

Please avoid sending multiple messages regarding the same enquiry, as this may make it more difficult for our team to process requests efficiently.

Returns & Refunds

If you would like to request a return, refund or exchange, please contact us before sending any products back.

Returns & Refunds:
infobravierahome@gmail.com

Please include your order number and a brief explanation of your request.

For full information regarding eligibility, timeframes and procedures, please review our Returns & Refund Policy.

Shipping & Delivery Support

If you have questions about:

Order processing;
Delivery estimates;
Tracking;
Delayed shipments;
Missing packages;
Delivery issues;

please contact:

infobravierahome@gmail.com

For existing orders, remember to include your order number whenever possible.

Privacy Enquiries

If you have questions about how we collect, use or process your personal information, or if you would like to exercise an applicable privacy right, please contact:

infobravierahome@gmail.com

For further information, please review our Privacy Policy.