Returns & Refund Policy

At Braviera Home, we want you to feel completely confident when shopping with us. We carefully select our products with quality, comfort and customer satisfaction in mind.

We understand that sometimes a product may not be quite right for you. If that happens, we're here to help.

14-Day Return Policy

You have the right to request a return within 14 days of receiving your order.

To start a return, please contact our Customer Care team at infobravierahome@gmail.com within 14 days of receiving your order.

Once your return request has been accepted, we will provide you with the appropriate return instructions and return address.

Please do not send products back without contacting us first, as returns sent without prior authorisation may experience delays in processing.

After notifying us of your decision to return an eligible item, please send the item back within 14 days.

Return Conditions

To help us process your return quickly, please ensure that the product is returned:

• In its original condition;

• With all original packaging, labels and accessories where applicable;

• Without damage caused by improper handling;

• With proof of purchase or your order number.

You may inspect the product as you reasonably would when purchasing from a physical store. However, if the product has been used or handled beyond what is reasonably necessary to inspect its nature, characteristics or quality, we may reduce the refund where permitted by applicable law.

Bedding & Hygiene Products

For hygiene reasons, certain sealed products may not be eligible for a change-of-mind return once their hygiene seal has been removed, where this exception is permitted by applicable consumer law.

This does not affect your statutory rights if an item is faulty, damaged, defective or not as described.

If you're unsure whether your item is eligible for return, please contact us at infobravierahome@gmail.com before sending anything back.

Damaged, Defective or Incorrect Items

Please inspect your order as soon as it arrives.

If your item arrives damaged, defective, or you receive the wrong product, contact us as soon as possible at infobravierahome@gmail.com.

Please include:

• Your order number;

• A brief description of the issue;

• Clear photos or videos showing the problem where appropriate.

Our Customer Care team will review your request and work with you to provide an appropriate solution, which may include a replacement, refund or another remedy available under applicable consumer law.

Exchanges

If you would like a different colour, size or product, please contact us at infobravierahome@gmail.com.

Where an exchange is not available, the simplest option may be to return the eligible item and place a new order for the product you would prefer.

Return Shipping

Unless the product is faulty, damaged, incorrect or otherwise covered by your statutory consumer rights, customers may be responsible for the cost of returning the item.

Any applicable return shipping costs and instructions will be communicated to you when your return request is approved.

We strongly recommend using a tracked shipping service and keeping your proof of postage until your return has been completed.

Refunds

Once your return has been received and inspected, we will notify you regarding your refund.

Approved refunds will be issued to your original payment method.

Where required by applicable UK consumer law, eligible standard delivery charges paid on the original order will also be refunded. Additional costs resulting from choosing a more expensive delivery method than our standard delivery option may not be refundable.

Refunds will be processed within the timeframe required by applicable law. Please note that your bank, credit card provider or payment provider may require additional time to display the refund in your account after we have processed it.

If more than 14 days have passed since we confirmed that your refund was processed and you have still not received it, please contact us at infobravierahome@gmail.com.

Order Cancellations

If you need to change or cancel an order, please contact us as soon as possible at infobravierahome@gmail.com.

We process orders quickly, so we cannot guarantee that an order can be changed or cancelled once fulfilment has started.

If your order has already been dispatched, you may still be able to exercise your applicable return or cancellation rights after receiving it.

Sale & Promotional Items

Purchasing an item during a sale or promotional campaign does not remove any statutory consumer rights you may have.

Where applicable, eligible products purchased on sale may still be returned in accordance with this policy and applicable UK consumer law.

Your Statutory Rights

Nothing in this Returns & Refund Policy is intended to exclude, restrict or replace any rights you may have under applicable consumer protection law.

This includes your rights where goods are faulty, damaged, not as described or otherwise fail to meet applicable legal requirements.

Need Help?

We want your experience with Braviera Home to be simple from the moment you place your order until the moment you enjoy your new bedding.

If you have any questions about your order, delivery, returns, exchanges or refunds, our Customer Care team will be happy to assist you.

Customer Care:
infobravierahome@gmail.com

We aim to respond to all customer enquiries as quickly as possible.

Braviera Home
Comfort. Quality. Better Sleep.