Privacy policy

Privacy Policy

Last updated: August 12, 2026

At Braviera Home, we value your privacy and are committed to protecting your personal information.

Braviera Home operates this online store and website, including all related information, content, features, tools, products and services offered to you (collectively, the "Services").

Our store is powered by Shopify, which provides the e-commerce platform that enables us to offer our products and Services to you.

This Privacy Policy explains how we collect, use, store and disclose your personal information when you visit our website, make a purchase, interact with our Services or otherwise communicate with us.

Please read this Privacy Policy carefully. By accessing or using our Services, you acknowledge that you have read and understood the practices described in this Privacy Policy.

1. Personal Information We Collect

When we use the term "personal information", we mean information that identifies you or can reasonably be associated with you.

Depending on how you interact with Braviera Home, we may collect and process the following categories of personal information:

Contact Information

This may include:

  • Full name;

  • Email address;

  • Telephone number;

  • Billing address;

  • Shipping address.

Order and Transaction Information

This may include:

  • Products purchased;

  • Products viewed;

  • Items added to your shopping cart;

  • Returns, refunds and exchanges;

  • Order history;

  • Transaction details;

  • Payment confirmation.

Payment Information

When you make a purchase, payment information may be processed by Shopify and our authorised payment providers.

Depending on the payment method selected, this may include payment card information, billing details, transaction information and payment confirmation.

We do not independently store complete payment card details where those details are processed directly by our authorised payment providers.

Account Information

If you create an account with us, we may collect information such as:

  • Username;

  • Password or authentication information;

  • Account preferences;

  • Saved addresses;

  • Account settings.

Communications

When you contact our Customer Care team, we may collect the information you provide to us, including your name, email address, order information and the contents of your message.

Device and Technical Information

When you access our website, certain information may be collected automatically, including:

  • IP address;

  • Browser type;

  • Device type;

  • Operating system;

  • Network information;

  • Unique device identifiers;

  • Website activity.

Usage Information

We may collect information regarding how you interact with our website, such as:

  • Pages visited;

  • Products viewed;

  • Shopping activity;

  • Time spent on certain pages;

  • Interactions with website features;

  • Referral sources.

2. How We Collect Personal Information

We may collect personal information from several sources.

Directly From You

For example, when you:

  • Place an order;

  • Create an account;

  • Subscribe to marketing communications;

  • Contact Customer Care;

  • Request a return or refund;

  • Participate in a promotion;

  • Provide information through our website.

Automatically

Certain information may be collected automatically when you use our website through cookies, pixels and similar technologies.

From Service Providers

We may receive information from companies that help us operate our business, including:

  • Shopify;

  • Payment processors;

  • Shipping and fulfilment providers;

  • Analytics providers;

  • Customer support platforms;

  • Marketing and advertising providers.

From Business Partners

Where permitted by applicable law, we may also receive information from advertising, marketing and other business partners.

3. How We Use Your Personal Information

We use personal information only where appropriate and permitted by applicable law.

Providing Our Services

We may use your information to:

  • Process and fulfil orders;

  • Process payments;

  • Arrange shipping and delivery;

  • Provide order confirmations and updates;

  • Manage customer accounts;

  • Process returns, refunds and exchanges;

  • Provide customer support;

  • Remember your preferences;

  • Recommend relevant products;

  • Improve your shopping experience.

Marketing and Advertising

Where permitted by applicable law, we may use personal information to provide marketing and promotional communications.

This may include:

  • Email marketing;

  • Promotional offers;

  • Product recommendations;

  • Personalised advertising;

  • Retargeting advertisements.

You may unsubscribe from promotional emails at any time using the unsubscribe link included in our marketing emails.

Depending on your location, consent may be required before certain cookies or advertising technologies are used.

Security and Fraud Prevention

We may process personal information to:

  • Protect customer accounts;

  • Detect suspicious transactions;

  • Prevent fraud;

  • Investigate potentially illegal or malicious activity;

  • Maintain the security of our website and Services.

Customer Communication

We use your information to communicate with you regarding:

  • Orders;

  • Deliveries;

  • Returns;

  • Refunds;

  • Customer service enquiries;

  • Account-related matters.

Legal and Regulatory Requirements

We may process or disclose personal information where necessary to:

  • Comply with applicable laws;

  • Respond to lawful government or regulatory requests;

  • Establish, exercise or defend legal claims;

  • Enforce our Terms of Service;

  • Protect our legal rights and those of our customers.

4. Cookies and Similar Technologies

Braviera Home and our service providers may use cookies, pixels and similar technologies to operate and improve our website.

These technologies may be used to:

  • Remember your preferences;

  • Keep products in your shopping cart;

  • Understand how customers use our website;

  • Measure website performance;

  • Improve our Services;

  • Prevent fraud;

  • Measure advertising effectiveness;

  • Provide relevant advertising.

Where required by applicable law, non-essential cookies will only be used after obtaining the appropriate consent.

You may also be able to manage certain cookies through your browser settings or the privacy controls available on our website.

5. How We Share Personal Information

We may share personal information with trusted third parties where necessary to operate Braviera Home.

These may include:

Shopify

Our store is powered by Shopify, which provides the infrastructure required to operate our online store.

Payment Providers

Payment providers may process information necessary to securely authorise and complete your transactions.

Shipping and Fulfilment Partners

We may provide information such as your name, shipping address, telephone number and relevant order details to companies responsible for processing, fulfilling or delivering your order.

Technology and Service Providers

We may use companies that provide:

  • Website hosting;

  • Data analytics;

  • Cloud storage;

  • Customer support;

  • Fraud prevention;

  • IT services.

Advertising and Marketing Partners

Subject to applicable law and your privacy choices, we may work with advertising and marketing partners to measure advertising performance and deliver relevant advertising.

Legal Requirements

We may disclose information where reasonably necessary to comply with applicable laws, legal processes, regulatory requirements or to protect our rights.

We may also disclose personal information in connection with a legitimate corporate transaction, such as a merger, acquisition, restructuring or sale of the business.

6. Shopify

Our online store is hosted and powered by Shopify.

Shopify processes certain personal information relating to your use of our store in order to provide its e-commerce services.

Information you submit through our store may therefore be transmitted to Shopify and other authorised service providers, including providers located outside the country where you reside.

Shopify may also process information about interactions with Shopify-powered stores for purposes described in its own privacy documentation.

You can learn more by reviewing Shopify's Consumer Privacy Policy and Privacy Portal.

7. Third-Party Websites and Services

Our website may contain links to websites, platforms or services operated by third parties.

Once you leave our website, the privacy practices of those third parties will apply.

Braviera Home is not responsible for the privacy practices, security or content of websites and services that we do not control.

We recommend reviewing the privacy policy of any third-party website before providing personal information.

8. Children's Privacy

Our Services are not intended for children, and we do not knowingly collect personal information from children who are not legally permitted to use our Services.

If you are a parent or legal guardian and believe that a child has provided personal information to us improperly, please contact us at:

infobravierahome@gmail.com

Where appropriate, we will take reasonable steps to delete the relevant information.

9. Security

We take reasonable administrative, technical and organisational measures designed to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

However, no method of transmission over the internet or electronic storage system can be guaranteed to be completely secure.

Customers are responsible for maintaining the confidentiality of their account credentials and should not share passwords or other access information with others.

10. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.

The appropriate retention period may depend on factors including:

  • The nature of the information;

  • Our contractual relationship with you;

  • Legal and regulatory requirements;

  • Accounting and tax requirements;

  • Fraud prevention;

  • Resolving disputes;

  • Enforcing our agreements.

When personal information is no longer required, we may delete or anonymise it in accordance with applicable law.

11. Your Privacy Rights

Depending on where you live, you may have certain rights regarding your personal information.

These may include:

Right of Access

You may request information about the personal data we hold about you and, where applicable, receive a copy.

Right to Correction

You may request correction of inaccurate or incomplete personal information.

Right to Deletion

In certain circumstances, you may request deletion of your personal information.

Right to Restrict Processing

You may have the right to request that we restrict certain processing of your personal information.

Right to Object

You may have the right to object to certain uses of your personal information, including certain forms of direct marketing.

Right to Data Portability

Where applicable, you may request that certain personal information be provided to you in a structured, commonly used and machine-readable format.

Right to Withdraw Consent

Where processing is based on your consent, you may withdraw that consent at any time.

Withdrawal of consent does not affect the lawfulness of processing carried out before consent was withdrawn.

Marketing Preferences

You may unsubscribe from promotional emails at any time by selecting the unsubscribe option included in our marketing communications.

Even after unsubscribing from marketing, you may continue to receive transactional communications regarding your orders, payments, deliveries or account.

To exercise your privacy rights, please contact:

infobravierahome@gmail.com

We may need to verify your identity before completing certain requests.

12. UK and European Customers

If you reside in the United Kingdom or European Economic Area (EEA), you may have additional rights under applicable data protection legislation, including the UK GDPR, Data Protection Act 2018 and/or EU GDPR, as applicable.

Where required, our processing of personal information will rely on an appropriate lawful basis, which may include:

  • Performance of a contract;

  • Compliance with a legal obligation;

  • Our legitimate interests;

  • Your consent.

You may also have the right to lodge a complaint with the relevant data protection supervisory authority.

For customers in the United Kingdom, this may include the Information Commissioner's Office (ICO).

13. International Data Transfers

Because we operate an online business and use international technology, payment, fulfilment and service providers, personal information may be transferred, stored or processed outside the country where you reside.

Where required by applicable law, appropriate safeguards will be used for international transfers of personal information.

For transfers from the United Kingdom or European Economic Area, these safeguards may include recognised adequacy regulations or decisions, Standard Contractual Clauses, the UK International Data Transfer Agreement, the UK Addendum or other legally recognised transfer mechanisms, as applicable.

14. Complaints

If you have concerns about how Braviera Home collects or processes your personal information, please contact us first so that we can investigate and attempt to resolve your concern.

Email: infobravierahome@gmail.com

Depending on your location, you may also have the right to submit a complaint to your local data protection authority.

Customers located in the United Kingdom may contact the Information Commissioner's Office (ICO).

15. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect:

  • Changes to our business practices;

  • Changes to our Services;

  • New technologies;

  • Legal or regulatory requirements;

  • Other operational requirements.

When we update this Privacy Policy, we will update the "Last updated" date displayed at the top of this page.

Where required by applicable law, we may also provide additional notice of material changes.

16. Contact Us

If you have any questions about this Privacy Policy, our privacy practices, your personal information or would like to exercise your privacy rights, please contact us:

Braviera Home

Customer Care & Privacy:
infobravierahome@gmail.com

Address:
128 City Road
EC1V 2NX
United Kingdom

For the purposes of applicable data protection legislation, Braviera Home is the data controller of your personal information, except where another party, such as Shopify or a payment provider, acts as an independent controller for specific processing activities.